FAQ

FREQUENTLY ASKED QUESTIONS

 

 

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Where are the cards made?

The maps are made in the GeoArt workshop, in Faa\'a, Tahiti, in French Polynesia.

 

How long does it take to make the card I ordered?

Geoart works to order and with reduced stock. We focus on quality and do not mass produce. Once your order has been placed, it takes up to 5 days to produce your card. Take into consideration the delivery time, to be added.

 

Where can GeoArt maps be viewed?

They are visible on the GeoArt site and available in the partner shops mentioned in the "Points of sale" on the GeoArt site.

  

What payment methods do you accept online?

It is possible to pay by Visa and Mastercard credit card.

 

Is it possible to pay in cash?

Cash payment is possible on the island of Tahiti. Place your order on the site and choose the cash payment method. We will contact you to define a meeting place on Faa\'a for the payment of the order.

 

Is it possible to make a map of another place / location?

Yes, do not hesitate to contact us to discuss your project: patrick@geoartmap.com

 

Are the cards handmade?

The creation of the cards includes manual steps and steps carried out by numerically controlled machines.

 

My ordered card will be identical to the photos visible on the site?

Each piece of wood being unique, there may naturally be differences in color and grain for the same species. Your card is also unique!

 

What are the different delivery options?

On Tahiti

Withdrawal of the card in Faa\'a or Shipping by Registered (OPT - Make Installment)

In French Polynesia

Sending by Registered(OPT - Fare Rata)

In France

Priority (La Poste) or Chronopost (La Poste)

Overseas (Guadeloupe, Reunion, Mayotte, Martinique, Guyana, New Caledonia, Wallis-et-Futuna)

Priority (La Poste) or Chronopost (La Poste)

Rest of the world

Coming soon

GeoArt is located in the middle of the Pacific, in Tahiti.
To deliver an item, the delivery time depends on the destination of the package and the carrier chosen.

 

What type of wood is used?

The wood used is indicated on the product sheet. For the moment we offer cards in Kohu (Merbau).

 

I order from France, will I be charged?

Yes, since July 1, 2021, following a new European directive, VAT applies to all imported goods, from a country outside the European Union, and destined for metropolitan France and DOM, in addition to any customs fees. The buyer will be responsible for payment of customs duties and taxes, and customs clearance fees in order for your shipment to be released to you.

For your order from France, this represents 20% VAT, 0% Customs Duties and 2 to 8 euros customs clearance costs for La Poste. These costs will be payable directly to La Poste, either online, with the postman, or at your post office.